This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform.
Refunds will be processed within 2 working days and same will be credited to their original payment method with 4 to 7 working days
Under this policy:
Cancellations will only be considered if the request is made within 2 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to sellers/merchants listed on the Platform and they have initiated the shipping process or the product is out for delivery. In such cases, you may choose to reject the product at the doorstep. We do not accept any return.
VAJ Home Bakers does not accept cancellation requests for perishable items like cakes, eatables, or similar goods. However, a refund or replacement can be considered if the user establishes that the quality of the delivered product is unsatisfactory.
In cases where refunds are approved by VAJ Home Bakers, the refund will be processed within 4 to 7 business days in the original payment method. Please note that the time taken for the refund to reflect in your account may vary depending on your payment provider.